July 27, 2007

The Brick and LG appliances suck big donkey dicks.

This is a post that Dantallion recently put up and I'm just spreading the word because I've been similarly screwed by Best Buy in the past. Best Buy is the devil, and so, apparently, are The Brick and LG appliances. So read on.


If any of you heard a loud noise last night, or the earth rumbling, or perhaps reports of a possible nuclear explosion, not to worry - here’s the explanation.

I’ve made mention several times on my blog recently that my 2-year-old LG refrigerator (with extended warranty) crapped out just over two weeks ago. Aside from the food loss, LG and The Brick (where I purchased it) dicked me around for two weeks - wasting hours and hours of my time, with their incompetence and sheer unwillingness to help - and this despite my being patient and polite for the first week of this nonsense. They had the part in stock the whole time, and could have sent it to me within 2 days of the failure. Instead they told me it would take a MINIMUM of 2 weeks to get the part - and if I was without a fridge for that time, that was just too bad. It took me 1 phone call to the manufacturer to confirm that the parts were readily available. And then hours of my time talking with useless “customer service” people trying to convince them to send the part immediately. I would get one helpful rep telling me that they would ship it to me overnight that night, and then the next day when it didn’t show up, I’d find out that another rep had cancelled the order because they felt that the procedure that had been followed was wrong. It was a comedy of incompetence and apathy like I’ve never seen before. Add to that waiting around for hours for FIVE different service calls (partly because when they DID send the part, it was invariably the wrong one). Once they even sent it to the wrong address.

So finally this past Tuesday, they fixed the fucking thing.

You wanna know the kicker? Last night (Wednesday), I went to the grocery store and spent over $120.00 dollars on stuff to replace some of what I’d lost 2 weeks ago. When I got home, the fucking thing wasn’t working. AGAIN.

SO, in the interests of doing the public a service, and in the hopes that anyone Googling LG or The Brick will come across this post, I offer the following:

WARNING: Don’t ever buy LG products. Don’t ever shop at The Brick furniture and appliance stores. LG and the Brick are incompetent. LG and the Brick offer inferior products. LG and the Brick say they offer good service – this is a lie. LG and the Brick are more interested in washing their hands of their customers once they have sold their product. LG and the Brick do not respect their warranties. LG and the Brick are lazy. LG and The Brick’s complete disregard for their customers and the problems that arise from the products they sell them is disgusting. I’ve bought many different things at many different stores, and never have I been a badly treated as I have been at LG and the Brick.

In their marketing, they infer that LG stands for “Life’s Good”. They forgot to add: “For US. YOU, On The Other Hand, Are Totally SCREWED”.


Pass it on.


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